Report a Concern
You Deserve Exceptional Care
We encourage you to report your patient care and safety concerns to your caregiver, department director, Patient Representative or hospital administration. The Hospital Supervisor is available to assist you after hours and on weekends.
Exempla Lutheran Medical Center
Exempla Saint Joseph Hospital
- 303-837-7864 and 303-837-7856
- Hospital Management 303-837-6668
Exempla Good Samaritan Medical Center
- Hospital Management 303-689-5200
If we are not able to provide a satisfactory resolution, you also have access to a number of outside organizations, either directly or through the Patient Representative.
- Colorado Department of Public Health and Environment
Health Facilities Division
4300 Cherry Creek Drive South
Denver, CO 80222 || 303.692.2800
Joint Commission's Office of Quality Monitoring: 800.994.6610
The Colorado Department of Human Services Division of Behavioral Health 4055 South Lowell Boulevard
Denver, CO 80236 || 303.866.7480 Colorado Foundation for Medical Care (CFMC) and Quality Improvement Organization (QIO): Medicare beneficiaries have the right to request a review by the state peer review organization, CFMC, for quality of care, Medicare written Notice of Non-coverage, or premature discharge concerns. This can be arranged through an Exempla Patient Representative or one of Exempla's Case Managers.
Colorado Ombudsman Program: Residents or family members of sub acute units may contact the Colorado Ombudsman Program to report any issue related to their hospital stay.
To ensure the highest quality health care for our patients, Exempla Healthcare's three hospitals, Exempla Good Samaritan Medical Center, Exempla Lutheran Medical Center, and Exempla Saint Joseph Hospital regularly participate in a national accreditation process conducted by the Joint Commission. Exempla Healthcare hospitals are proudly accredited by the Joint Commission and have earned The Gold Seal of Approval.
The Joint Commission is an independent, not for profit organization that sets standards for measuring health care quality and safety, and the safety of the environment in which that care is provided.